Manser ERP is designed to help businesses manage finance, sales, purchasing, inventory, CRM, projects, manufacturing, healthcare, and operational workflows in one platform. This Privacy Policy explains what information we collect, how we use it, when it may be shared, and the choices available to customers and end users.
By using Manser ERP, you acknowledge that your organization may store business records in the platform on behalf of its employees, customers, vendors, and other authorized users. We process that information to provide the service, protect accounts, meet legal obligations, and improve platform reliability.
Information we may collect
- Account and profile information such as name, company name, email address, phone number, login credentials, role, and user preferences.
- Business and ERP data entered by your organization, including invoices, quotations, sales orders, purchase records, stock and warehouse data, customer and supplier records, financial entries, reports, appointments, project data, and related business documents.
- Device, log, and diagnostic information such as device type, operating system, app version, IP address, browser type, crash reports, access times, and usage activity needed for performance, troubleshooting, and security monitoring.
- Support and communication data when you contact us for demos, onboarding, technical support, issue reporting, or account assistance.
- Files, images, attachments, or scanned documents that you or your organization choose to upload through supported features.
Device permissions and mobile access
Depending on the features enabled for your organization, the app may request access to device capabilities such as camera, photos, files, storage, or notifications. These permissions are used only to support the feature you select, such as document upload, attachment handling, barcode or invoice capture, or service alerts. Where the operating system supports it, permission is requested at runtime and can be managed in your device settings.
How we use information
- To create, authenticate, and manage user accounts and organization workspaces.
- To provide ERP modules such as accounting, sales, purchasing, inventory, reporting, CRM, healthcare, HR, manufacturing, and other subscribed services.
- To sync records across devices, send operational notifications, support workflows, and maintain platform functionality.
- To respond to inquiries, provide customer support, onboarding, implementation, training, and service communications.
- To detect fraud, protect accounts, monitor misuse, secure the service, enforce our terms, and comply with applicable law, regulation, or lawful requests.
- To analyze reliability, troubleshoot technical issues, and improve app quality, performance, and user experience.
How information may be shared
- With your organization and its authorized administrators, managers, and users based on roles, permissions, and workflows configured inside Manser ERP.
- With trusted service providers that help us operate the app, such as hosting, infrastructure, storage, security, backup, messaging, support, or analytics providers, subject to confidentiality and service obligations.
- When required to comply with law, regulation, court order, government request, or to protect rights, safety, security, and the integrity of the platform.
- In connection with a merger, acquisition, financing, or sale of all or part of the business, subject to applicable legal safeguards.
We do not sell personal data collected through Manser ERP for monetary consideration.
Data retention and deletion
We retain information for as long as needed to provide the service, maintain account history, meet contractual obligations, resolve disputes, enforce agreements, and satisfy legal, accounting, tax, security, and compliance requirements. Retention periods may vary based on the type of data, your organization's subscription, and applicable law.
If you want to request account closure, data export, or deletion, please contact us through our contact page. In some cases, limited data may be retained in backups, logs, or records required for legal and security reasons.
Security
We use reasonable administrative, technical, and organizational safeguards to protect information against unauthorized access, disclosure, alteration, or destruction. These measures may include access controls, authentication, encryption in transit, monitoring, and role-based permission management. No system can be guaranteed to be completely secure, so users should also protect their credentials and devices.
International processing
Manser ERP may process or store information in countries where we or our service providers operate. By using the service, you understand that data may be transferred to and processed in those locations, subject to applicable legal protections.
Your choices and rights
- You may review or update certain profile information through your account or by contacting your organization administrator.
- You may manage device permissions in your phone or tablet settings.
- You may request access, correction, export, or deletion of applicable personal information by contacting us through the provided support mechanism.
- Some rights may be limited where data must be retained for legal, contractual, security, or legitimate business purposes.
Children's privacy
Manser ERP is intended for business and organizational use and is not directed to children. We do not knowingly collect personal information from children in violation of applicable law.
Changes to this policy
We may update this Privacy Policy from time to time to reflect product changes, legal requirements, security practices, or operational updates. When we make material changes, we will post the revised version on this page and update the effective date below.
Contact us
For privacy questions, data requests, or concerns about Manser ERP, please reach out through our contact page. This page serves as the public privacy policy for website, Google Play, and Apple App Store review purposes.
